Call Centre Agent

Location Singapore, Singapore
Discipline Automotive
Job Reference Cris_1561537146
Salary AWS+VB
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes:

· Deliver consistent advice and support to Customers on our services and memberships in accordance with the company's service standards and quality objective

· Assist with membership enrollment

· Provide remote technical assistance to customers (Carry out the troubleshooting process, helping customer to use our service

· Manage outgoing calls to customers during customer journey (cars alarms, prevention of any arising danger, critical battery charge, etc.

· Handle customer' enquiries, complaints, litigations and feedback

· Analyze each situations and escalate calls to the right team to ensure the best and quickest action

· Create and send new membership cards to customers with welcome letters

· Be in charge of outgoing calls for satisfaction survey.

Requirements:

· Excellent communication skills both written and verbal

· Ability to listen and empathize with staff and customers

· Ability to manage multiple priorities in a high volume environment

· Excellent team working skills and flexibility in approach to work

Interested candidates, please send us your updated resume in MS word format, stating your date of availability, current/last drawn salary & expected salary to : Cristina.malijan@manpower.com.sg or call 62328835 for a short discussion

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547