Call Centre Agent

Location Singapore, Singapore
Discipline Automotive
Job Reference Cris128_1565173298
Salary AWS+VB
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes:

  • Deliver consistent advice and support to Customers on our services and memberships in accordance with the company's service standards and quality objective
  • Assist with membership enrollment
  • Provide remote technical assistance to customers (Carry out the troubleshooting process, helping customer to use our service
  • Manage outgoing calls to customers during customer journey (cars alarms, prevention of any arising danger, critical battery charge, etc.
  • Handle customer' enquiries, complaints, litigations and feedback
  • Analyze each situations and escalate calls to the right team to ensure the best and quickest action
  • Create and send new membership cards to customers with welcome letters
  • Be in charge of outgoing calls for satisfaction survey.

Requirements:

  • Excellent communication skills both written and verbal
  • Ability to listen and empathize with staff and customers
  • Ability to manage multiple priorities in a high volume environment
  • Excellent team working skills and flexibility in approach to work

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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