Job scopes:

• Deliver consistent advice and support to Customers on our services and memberships in accordance with the company's service standards and quality objective
• Assist with membership enrollment
• Provide remote technical assistance to customers (Carry out the troubleshooting process, helping customer to use our service
• Manage outgoing calls to customers during customer journey (cars alarms, prevention of any arising danger, critical battery charge, etc.
• Handle customer' enquiries, complaints, litigations and feedback
• Analyze each situations and escalate calls to the right team to ensure the best and quickest action
• Create and send new membership cards to customers with welcome letters
• Be in charge of outgoing calls for satisfaction survey.

Requirements:

• Excellent communication skills both written and verbal
• Ability to listen and empathize with staff and customers
• Ability to manage multiple priorities in a high volume environment
• Excellent team working skills and flexibility in approach to work

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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