Call Centre Officer

Location Singapore, Singapore
Discipline Automotive
Job Reference BBBH81680_1576637585
Salary Negotiable
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job scopes:

  • Deliver consistent advice and support to Customers on our services and memberships in accordance with the company's service standards and quality objective
  • Assist with membership enrollment
  • Provide remote technical assistance to customers (Carry out the troubleshooting process, helping customer to use our service
  • Manage outgoing calls to customers during customer journey (cars alarms, prevention of any arising danger, critical battery charge, etc.
  • Handle customer' enquiries, complaints, litigations and feedback
  • Analyze each situations and escalate calls to the right team to ensure the best and quickest action
  • Create and send new membership cards to customers with welcome letters
  • Be in charge of outgoing calls for satisfaction survey.


  • Excellent communication skills both written and verbal
  • Ability to listen and empathize with staff and customers
  • Ability to manage multiple priorities in a high volume environment
  • Excellent team working skills and flexibility in approach to work

Interested candidates, please send us your updated resume in MS word format, stating your date of availability, current/last drawn salary & expected salary to : or call 62328835 for a short discussion

Cristina Malabuyoc Malijan
Manpower Staffing Services (S) Pte Ltd
(EA Lic. 02C3423 / Reg No. R1111547)

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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