Call Centre Supervisor(Up to $2.8k)

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference Ktyh0917_1567751933
Salary S$2000 - S$2800 per month + AWS, VB, incentive
Consultant Name Karen Tan Yueh Hua
Consultant Email karen.tan@manpower.com.sg
Consultant Contact No. 6232 5248
EA License No. 02C3423
Consultant Registration No. R1658726
Job Details:
  • 2 years renewable contract
  • Shift work, required to work on weekends,PH OFF
  • 8.00am - 5.30pm / 8.30am - 6.00pm, 5 days work week
  • Working Location: Tanjong Pagar
  • Basic + Transport allowance, shift allowance, AWS and VB
Responsibilities:
  • Provide quality call services to incoming inquiries.
  • Investigate and follow-up customers' complaints and feedbacks immediately/when necessary.
  • Handle Escalation calls from call-centre agents
  • Liaise with operators or other relevant parties for solutions when necessary
  • Assist Executive in training the agents when necessary
  • Assist Executive in preparing/updating training materials and manuals
  • Monitoring Staff adherence & productivity pertaining to KPI, Service Level Agreement, call-logs etc
  • Provide training to call-centre agents
  • Consolidation of shift allowance and overtime claims, report submission, Service Recovery Monitoring
  • Coaching & Call Evaluation for call-centre agents
  • Update all roster records
Requirements:
  • Minimum Diploma holder
  • Min 1-2 years of supervisory experience in a call centre environment (must)
  • Experienced in managing small team
Interested candidates, please send in your resumes to: karen.tan@manpower.com.sg
Tan Yueh Hua Karen
R1658726/ 02C3423

Tan Yueh Hua Karen EA License No.: 02C3423 Personnel Registration No.:R1658726

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