Job Details:
- 2 years renewable contract
- Shift work, required to work on weekends,PH OFF
- 8.00am - 5.30pm / 8.30am - 6.00pm, 5 days work week
- Working Location: Tanjong Pagar
- Basic + Transport allowance, shift allowance, AWS and VB
Responsibilities:
- Provide quality call services to incoming inquiries.
- Investigate and follow-up customers' complaints and feedbacks immediately/when necessary.
- Handle Escalation calls from call-centre agents
- Liaise with operators or other relevant parties for solutions when necessary
- Assist Executive in training the agents when necessary
- Assist Executive in preparing/updating training materials and manuals
- Monitoring Staff adherence & productivity pertaining to KPI, Service Level Agreement, call-logs etc
- Provide training to call-centre agents
- Consolidation of shift allowance and overtime claims, report submission, Service Recovery Monitoring
- Coaching & Call Evaluation for call-centre agents
- Update all roster records
Requirements:
- Minimum Diploma holder
- Min 1-2 years of supervisory experience in a call centre environment (must)
- Experienced in managing small team
Interested candidates, please send in your resumes to: karen.tan@manpower.com.sg
Tan Yueh Hua Karen
R1658726/ 02C3423
Tan Yueh Hua Karen EA License No.: 02C3423 Personnel Registration No.:R1658726
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