Responsibilities
- Client Experience Manager is the link between client and the agency to ensure the client is represented accurately and the agency's capabilities are demonstrated
- Acts as an advisor to clients on event or project communications solutions
- Manage overall progress and development of accounts and projects
- Day to day running of the accounts, demonstrate strategic potential and insight, and demonstrate a deep understanding of the client's business
- Actively establish new business leads and develop business proposals
- Establish, maintain and strengthen relationships with existing and new clientele
- Strategise and develop effective business plans to achieve the team's budget target
- Ensure client satisfaction and prompt delivery of services by providing quality, value-added services and solutions
- Work closely with internal team members and external client personnel to devise campaigns plans and tactics
Requirements
- Minimum 3 years experience in client management and account management in events agency
- Experience in the execution of a physical, hybrid or virtual events
- Good knowledge and interest in latest industry trends, technology solutions and best practise
- Able to work independently yet contribute as a team player
- Able to work under pressure in a dynamic and fast-paced environment
- Successful track record of project management to secure sales and achieve sales targets
Tng Wess Lee License No.: 02C3423 Personnel Registration No.: R1551835
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