Client Service Associate (Treasury Services)|Bank |Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH145584_1732777833
Salary S$4800 - S$5300 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email [email protected]
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547


Job scope

  • Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
  • Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
  • Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
  • Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
  • Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
  • Support multiple geographies (when required) and client accounts across Southeast Asia.
  • Coach and mentor junior team members.


Job Qualifications

  • Degree in Banking, Finance, Business, or equivalent.
  • 5 - 10 years of relevant product/financial experience in banking or client service.
  • Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
  • Excellent interpersonal skills and a positive attitude.
  • Excellent analytical skills and detail-oriented.


Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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