Client Service Executive (Contract | Bank | Up to $6k )

Location Singapore
Discipline Banking & Finance
Job Reference BBBH127968_1684205330
Salary S$4000 - S$6000 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374


  • Act as the primary point of contact for assigned Securities Services clients, managing all aspects of the custodial relationship with the bank.
  • Collaborate closely with the Operations team to ensure adherence to service level standards and timely execution of client requests.
  • Review and understand client requirements, ensuring compliance with Service Level Agreements and Service Level Standards.
  • Maintain regular contact with clients to obtain feedback on service levels and initiate service reviews as agreed upon.
  • Advocate for the client and take ownership of finding solutions to meet their needs and exceed expectations.
  • Facilitate query handling, ensuring responses are provided accurately and in a timely manner.
  • Monitor regional and global markets for new developments, analyze their impact on clients, and prepare informative communications such as Newsflashes and Custody Insights.
  • Maintain effective and timely client communication, including bulletins, operational queries, and questionnaires.
  • Initiate issue escalation to relevant Unit Heads when necessary, ensuring prompt resolution.
  • Maintain Management Information System (MIS) on client Assets Under Custody (AUC) and activity for internal reporting and reference purposes.


  • Bachelor's degree in Finance, Business Administration, or a related field.
  • 2-3 years' experience in client services within the Securities Services industry.
  • Excellent communication and interpersonal skills, with the ability to build and maintain good client relationships.
  • Detail-oriented with a focus on accuracy and the ability to manage multiple priorities.
  • Sound knowledge of financial markets, including regulatory changes and market developments.
  • Proficiency in using management information systems and reporting tools.
  • Proficient in MS Office Suite, particularly Excel and PowerPoint.

Interested candidates may send in their resume and cover letter directly to (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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