Client Services Specialist

Location Singapore, Singapore
Discipline Information Technology & Communications
Job Reference BBBH86487_1580956917
Salary Negotiable
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

RESPONSIBILITIES

  • Perform daily system health checks.
  • Provide 1st and 2nd level technical and functional support for client queries and issues over phone and email.
  • Research problems thoroughly, test solutions and make recommendations to clients.
  • React to critical issues on a timely basis i.e. troubleshoot, investigate and escalate (if necessary) issues and create or apply appropriate solutions to immediate issues.
  • Troubleshoot problems across a wide range of technical skills including Unix, SQL, XML, FIX and Java.
  • Provide assistance in our product and explaining processes in accordance with internal procedures.
  • Provide project management for onboarding of (i) Client setups and (ii) Bank connections.
  • Provide weekend support for deployment and post-checks.
  • Configure demo environments for sales.
  • Maintain awareness of relevant technical and product trends with self-learning and job shadowing.
  • Work across teams to continually provide feedback, improve product, and drive future innovation.

REQUIRED SKILLS

  • Experience working in a Technical Support environment with excellent customer service skills.
  • Basic understanding of FX market and/or a desire to learn FX.
  • Knowledge on UNIX command line, SQL or Java programming is a plus.
  • Diploma/Degree in Computer Studies or related discipline.
  • Basic knowledge of Linux environment.
  • At least 2 years of experience in support related fields is required.
  • Knowledge of FX is a strongly preferred. If not, knowledge in other financial asset class is helpful.
  • Ability to multi-task
  • Able to perform shift work

Interested candidates, please send us your updated resume in MS word format, stating your date of availability, current/last drawn salary & expected salary to : Cristina.malijan@manpower.com.sg or call 62328835 for a short discussion

Cristina Malabuyoc Malijan

Manpower Staffing Services (S) Pte Ltd

(EA Lic. 02C3423 / Reg No. R1111547)

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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