Client Support Desk Agent | Salary up to $6K

Location Singapore
Discipline Banking & Finance
Job Reference BBBH107126_1641953910
Salary Negotiable
Consultant Name Hibah Bakhtavar
Consultant Email hibah.bakhtavar@manpower.com.sg
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R21103109


Principal Responsibilities

  • To provide telephone and email support on proprietary banking software products and provide Client Training and demonstrations on the Company platforms in person or via WebEx.
  • To present solutions to a diverse range of product queries including general functionality and training, admin, Tier 1 technical advice, while also supporting the more in-depth business-related queries.
  • To display excellent communication skills and establish a positive rapport with Clients and internal Lines of Business, including the ability to always portray a polite and helpful persona to all stakeholders.
  • To effectively use the telephone system and call logging products in accordance with CSD guidelines.
  • To utilize defined escalatory procedures to ensure issues are escalated and managed in an efficient and effective manner.
  • To work as part of a dynamic team embracing and contributing to new Training & Support Desk initiatives across the CSAT Global Team.
  • To meet KPI standards and adhere to legal and regulatory obligations
  • To proactively communicate the progress of the resolution to clients including system outages.


Relationships

  • Support to Line Manager and Supervisor.
  • Direct Client facing role, providing Training & Support on the Company wide technology platforms.
  • Initial contact point for the Bank's cash and custody proprietary product client base (internal and external)
  • Initiator of escalation of business/technical issues to the pertinent Tier 2 elements of CSAT.
  • Support to Internal Line of Business when required.


Experience

  • Excellent client support experience gained either within a previous Support Desk / Client Training position or client focused role (at least 2 years' experience).
  • Proven experience in the support of a product to external clients (preferable).
  • A working knowledge of the cash and custody business (preferable)
  • Existing relationships with related business and technical units (preferable)


Job skills & knowledge

  • Client focused and dynamic individual who can deal with any client query in any situation (essential)
  • Ability to multi-task and get the job done quickly (essential)
  • Ability to learn what is taught quickly and have the self-motivation to learn in more depth (essential)
  • Understand the cash and custody business and keen to know more (essential)
  • Good presentation skills, face to face and remote training experience
  • Good Communication skills.
  • Quick in analysing incoming calls and able to cope with high volumes
  • Work in a small team, communication and updating colleagues continuously


Interested candidates may send in their resume and cover letter directly to hibah.bakhtavar@manpower.com.sg
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy