Consumer Service Executive-$4000/Month

Location Singapore
Discipline Food & Beverage
Job Reference BBBH150456_1750037133
Salary Up to S$4000 per month
Consultant Name Snow Hnin Witt Yee
Consultant Email [email protected]
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R1983134

Contract duration - 7 months-$4000/Month

Key Responsibilities:

  • Lead the CES Department in Nestlé Singapore with support from the Consumer Services Manager and CES Team.
  • Manage consumer complaints, queries, feedback, and compliments across channels (calls, emails, websites, social media) with support from TDCX (contact centre) and external partners.
  • Oversee product complaint handling, including exchanges via courier, consumer communication, and issue resolution within the defined Turn-Around-Time (TAT).
  • Ensure compliance with Nestlé's CSI standards for consumer complaint handling.
  • Support and manage consumer or authority visits related to product issues at Nestlé Singapore office.
  • Conduct weekly and monthly reviews with TDCX to monitor case performance and service quality.
  • Participate in MY CES team check-ins to align on key issues and share updates.
  • Support crisis communication and product issue management by preparing responses, proposed actions, and stakeholder updates.
  • Collaborate with the Digital team on social listening and trends monitoring.
  • Launch initiatives to increase Dear Nestlé memberships and strengthen consumer loyalty.
  • Evaluate contact center performance through calibrations, mystery calls, and quality checks.
  • Ensure accurate case data entry in ENGAGE system by outsourced teams.
  • Manage escalated inquiries requiring input from Business Units, Nutrition, Regulatory, or Corporate Affairs.
  • Handle spikes in complaints or product-related crisis events.
  • Analyze and present Voice of Consumer insights and emerging trends to stakeholders.
  • Submit monthly CES reports and ad-hoc updates to relevant business units.
  • Prepare annual MRQ (Market Review of Quality) analysis on complaint trends.


Requirement

  • Minimum degree holder preferably in nutrition, Food Science or equivalent.
  • At least 2-3 years working experience in managing consumer communication or consumer services
  • Experience in managing consumer communication or consumer services,digital/social media channels.


Interested applicants, please Whatsapp your updated resume to +6596476119.Shortlisted applicants will be notified.
Snow Hnin Witt Yee(R1983134)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423

Snow Hnin Witt Yee EA License No.: 02C3423 Personnel Registration No.: R1983134

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy