Contact Center Executive|Banking|Contract|up to $5,000/ month

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH119053_1662544000
Salary Negotiable
Consultant Name Kezia Nathania
Consultant Email kezia.nathania@manpower.com.sg
Consultant Contact No. 6551 5583
EA License No. 02C3423
Consultant Registration No. R1660434

Key Accountabilities & Responsibilities

  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliance for all customers' requests
  • To successfully cross-sell the Bank's products and services
  • Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms


Requirements

  • Mininum GCE 'O' levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Able to commit to Staggered Shift Schedule (with shift allowance)
  • AM shift: 8am to 5pm, 9am to 6pm, 10am to 7pm, 11am to 8pm
  • PM shift: 1pm to 10pm, 2pm to 11pm, 3pm to 12 midnight
  • 5 days' work week, 1 weekday off, 1 weekend off



Interested candidates may send in their resume and cover letter directly to kezia.nathania@manpower.com.sg (R1660434), stating the position as the subject title in the email.

Kezia Nathania | EA License No. 02C3423 | Personnel Registration No. R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Kezia Nathania License No.: 02C3423 Personnel Registration No.: R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy