Contact Center Manager (Contract) Up to $5500

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH128106_1684490817
Salary S$4500 - S$5500 per month
Consultant Name Rupa Kankariya
Consultant Email
Consultant Contact No. 65515317
EA License No. 02C3423
Consultant Registration No. R1441955

Job Description:

  • Provide leadership and regular coaching to Team Leaders and Agents.
  • Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
  • Work closely with HR to ensure fast, effective, and quality staff recruitment
  • Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
  • Conduct consistent reviews of staff performance to identify training gaps and needs
  • Take ownership and resolve any urgent or critical issues escalated by the Client or team
  • Work closely with Client to support investigation and service recovery process
  • Establish and oversee the implementation of work processes and SOPs of the contact centre and make recommendations for improvement
  • Ensure quality call audits are performed to deliver good quality of service, low error rate and adherence to operations guidelines and processes


  • Bachelor's degree or diploma in administration, human resource or in related majors
  • At least 5-7 years of experience in managerial role in the contact center industry.
  • Must have good client engagement skills.
  • Able to work in a fast paced environment

Interested Applicants, please email your resume to (R1441955), stating the position as the subject title in the email.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

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