Job Responsibilities:

• Manage and develop both Singapore and Malaysia's retail stores
• Coordinate with International Tailors to carry on Tailoring and bespoke activities locally
• Manage career development for all team members and coordinate relevant training, including Product knowledge and Customer Service Standard.
• Clearly communicate sales objectives and KPI's of conversion rate and ATV; monitor related performances / achievements.
• Communicate with Headquarters and local marketing team to derive local market strategy planning
• Ensure prompt and adequate handling of customers' complaints, special requests, or comments.
• Ensure proper understanding and management of Loyalty Program by Retail team members and encourage VIPs' enrollment.
• Monitor performances of CRM and Loyalty Program, and ensure they contribute to revenue increase.
• Manage and control the stock of all boutiques and work closely with Merchandising to ensure that stock replenishment, stock rotation and seasonal sell through objectives are met, while maintaining stock levels as determined by Headquarters
• Oversees the Systems, Internal Controls and Procedures, ensure store operation smoothness
• Participate in stores' revenue and operating expenses forecasting, monitor and analyze the actual performances
• Prepare monthly reports related to analysis of Actual Sales vs PY and BU: products review, traffic, conversion rate, average tickets, VIP enrollment, sell-through, market intelligence and etc
• Any other ad-hoc duties assigned by management

Job Requirements:

• Degree in Business Studies, Retail Management, and any relevant field
• Minimum 5 years of working experience in the same role with regional capacity
• Good commercial, operation, and business acumen
• Meticulous, good analytical and problem-solving skills
• Excellent communication, leadership, and people management skills

Interested applicants please share your updated resume to cayenne.liang@manpower.com.sg or click on "Apply Now" button.

Liang Kai Yan Cayenne (R1874693)
Manpower Staffing Services (S) Pte Ltd
EA License No. 02C3423

Liang Kai Yan, Cayenne License No.: 02C3423 Personnel Registration No.: R1874693

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