CRM Application Support Engineer | Contract

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH104142_1629708661
Salary S$3500 - S$4500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope:

  • Perform CRM and email production support activities which involve assignment of issues, issue analysis and resolution within the specified SLAs.
  • Support day to day operations and investigate and resolve raised support tickets involving CRM
  • Design, build, configure, test and support new change requests involving CRM
  • Collaborate with the different teams on the project and also work with the vendor support (if required) to facilitate the support process and work toward timely and effective issue resolution.
  • Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
  • Actively manage all incidents and issues to proper closure - escalate issues as appropriate to necessary teams and management.
  • Support the fixing of issues/enhancement to ensure problems have been adequately resolved.
  • Be involved in the testing and UAT of CRM issues and new CRM-related enhancements.
  • Embrace standard Change Control Management practices, procedures and guidelines for application releases.
  • Support day to day operations and investigate+ resolve raised support tickets involving CRM.
  • Generate and extract ad-hoc reports from CRM

Job Qualifications:

  • Diploma or Degree holder in IT or any related field
  • With 2 - 4 years of relevant experience in application support
  • Experience with CRM technical background
  • Candidates with Helpdesk level 2 support are welcome to apply
  • Should have a good ability to handle the project, flexible, and with good attitude
  • Advance troubleshooting and customer service skills.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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