Customer Experience Expert

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH111308_1652450417
Salary S$2500 - S$2700 per month + Shift Allowance
Consultant Name Carsten Chin Chu Long
Consultant Email carsten.chin@manpower.com.sg
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R21103935


Our customers are human, and so are you, we relate to them on the same level, and we talk to them like we talk to our best friend.

Job Highlights:

  • Opportunity to connect with world-wide customer
  • Backend customer service support in Youth culture/fashion industry
  • Provide dedicate and excellent customer services to ensure a "WOW" experience



Job Responsibilities :

  • Handle customer inquiries through multi-channel communication (call. email, live chat & future channels)
  • Delivering a cohesive, empathetic and delightful guest experience
  • Assist on order entry, charging & shipping for all orders from start to finish, working with parallel systems and applications
  • Process product sales and returns for guests world-wide
  • Manage and resolve customer compliments and complaints related to the business/online store
  • Shares and communicates to deliver product education, features, benefits, material properties, usage, and care instructions
  • Communicates in a professional manner treating all with empathy and respect



Job Requirements :

  • Diploma in any discipline
  • Customer service-related working experience
  • Customer oriented & service mentality
  • Computer literacy, ability to type forty WPM
  • Good interpersonal skills, problem solver & positive attitude



Other Information :

  • Location : Chinatown (walking distance from MRT)
  • 5 days work week, shift rotating basis
  • Basic up to $2700 + shift allowance



Interested applicants please share your updated resume to carsten.chin@manpower.com.sg or click on "Apply Now" button. / WhatsApp to 9223 3469
***Shortlisted candidate will be notified***

Chin Chu Long Carsten (R21103935)
Manpower Staffing Services (S) Pte Ltd
EA License No. 02C3423

Chin Chu Long (Carsten) License No.: 02C3423 Personnel Registration No.: R21103935

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