Customer Intelligence Analyst (CIA for ANZ Market)

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH85204_1577091429
Salary S$3500 - S$4200 per month + BONUS
Consultant Name Siti Suhara Binte Kames
Consultant Email
Consultant Contact No. 62328809
EA License No. 02C3423
Consultant Registration No. R1548454

We are looking to hire customer service specialists for our client whose product impacts the lives of billions daily. This role sits in the APAC regional office, with excellent growth and development opportunities.

Ideally, the candidate should come from a customer service (order management) or sales support background, with proven experience in improving processes and increasing efficiency and effectiveness of supply chain.

Job Scope:

  • Administer sales enquiries, sales invoices, PO & quotations
  • Expedite order and follow up with vendors for overdue & shipment discrepancy
  • Management of 3PL for KPI delivery
  • Leads Root Cause Analysis on order and cash related incidents
  • Develop and improve continually on a proactive approach to Customer Service through a data driven approach


  • Minimally Diploma holder, preferably in Finance, Supply Chain or Engineering, OR relevant fields
  • 3-5 years of experience handling order to cash, customer service with a strong attention to detail
  • Proficiency in MS Excel for analysis, and SAP will be a bonus
  • Strong problem solving skills
  • Strong command of English

What you can look forward to:

  • Strong matrix organization with proven career development opportunities for employees
  • Continuous coaching and mentorship from people who are passionate about what they do
  • Work culture that encourages ownership and leadership
  • Excellent benefits package that allows you to Excel@Work

Interested candidates may send in their resumes to, including the following information:
1. Last drawn and expected salary
2. Notice Period

Siti Suhara Binte Kames EA License No. 02C3423 Personnel Registration No. R1548454

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit