Responsibilities:-

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholder with a focus on Korean markets, by gathering and analysing information written in Korean and English
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Company's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Performing on miscellaneous duties and projects as assigned.

Requirements:

• Minimum 1-2 years of related experience in customer servicing or order fulfilment
• Business language proficiency (Oral and Written) in Korean (TOPIK II Advanced, Level 5 and above or equivalent) to liaise with Korean-speaking counterparts based in Korea

Yvonne Ong EA License No.: 02C3423 Personnel Registration No.: R1549551

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