Customer Relation Advisor (E-commerce/Fashion Footwear)

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH106705_1641375046
Salary S$2500 - S$3300 per month + OT + Allowance
Consultant Email
EA License No. 02C3423

Job Responsibilities:

  • Enter, update, cancel, look up, return, and exchange any ecommerce orders
  • Support customers in the entire order process (from shipping, modification to complete)
  • Manage end-to-end customer's queries via phone, email, and chats
  • Advise customers on the correct product information, stock availability, order inquiries, shipping information and other queries
  • Provide First Call Resolution at the initial stage of the complaints or issue arise
  • Investigate customer's issue and find out the root cause
  • Consistently provide customer's feedback and suggestion to improve business process
  • Other ad-hoc duties assigned by the management

Job Requirements:

  • Minimum a professional education in any field
  • At least 1 year of working experience as Live Chat Agent or Contact Centre environment
  • Customer service oriented, independent, and a team player
  • Passionate in fashion industry, able to work in fast paced environment
  • Able to perform shift works

Other Information:

  • Rotating shift work (5 days)
  • Salary up to $3300 + allowance
  • Career progression

Interested applicants please share your updated resume to or click on "Apply Now" button.

Liang Kai Yan Cayenne (R1874693)
Manpower Staffing Services (S) Pte Ltd
EA License No. 02C3423

Liang Kai Yan, Cayenne License No.: 02C3423 Personnel Registration No.: R1874693

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