Customer Relation Advisor (E-commerce/Fashion Footwear)

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH111286_1652166201
Salary S$2500 - S$2750 per month + Allowance + Bonus
Consultant Email cayenne.liang@manpower.com.sg
EA License No. 02C3423


Job Responsibilities:

  • Enter, update, cancel, look up, return, and exchange any ecommerce orders
  • Support customers in the entire order process (from shipping, modification to complete)
  • Manage end-to-end customer's queries via phone, email, and chats
  • Advise customers on the correct product information, stock availability, order inquiries, shipping information and other queries
  • Provide First Call Resolution at the initial stage of the complaints or issue arise
  • Investigate customer's issue and find out the root cause
  • Consistently provide customer's feedback and suggestion to improve business process
  • Other ad-hoc duties assigned by the management


Job Requirements:

  • Minimum a professional education in any field
  • At least 1 year of working experience as Live Chat Agent or Contact Centre environment
  • Customer service oriented, independent, and a team player
  • Passionate in fashion industry, able to work in fast paced environment
  • Able to perform shift works


Other Information:

  • Rotating shift work (5 days)
  • Salary up to $2750 + allowance
  • Career progression



Interested applicants please share your updated resume to cayenne.liang@manpower.com.sg or click on "Apply Now" button.

Liang Kai Yan Cayenne (R1874693)
Manpower Staffing Services (S) Pte Ltd
EA License No. 02C3423

Liang Kai Yan, Cayenne License No.: 02C3423 Personnel Registration No.: R1874693

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