Job Scope:

• Be involved in Analysis, Customer Interaction, and Investigations.
• Incumbent is required to work closely together with the client's law enforcement teams that handle compliance workflows
• This role would be closely working with client-based platforms to communicate with law enforcement agencies on compliance/non-compliance matters

Job Requirements:

• Minimum Diploma Holder in Business / Administration / or equivalent
• 1 - 2 years of customer service experience, exposed to high operational KPIs/SLAs
• Flexible and quick learner, able to adapt to continuously evolving changes at client project
• Excellent soft skills: Self-Confidence, Dealing with Complexity
• Demonstrate speed at carrying out tasks, agility, critical-thinking, and problem-solving skills, ability to learn quickly
• Self-driven with attention to detail and follow-through to closure of issues
• Ability to multi-task and work under pressure in a fast-paced environment
• Candidates with operational excellence experience would be advantageous

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

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