Customer Service Analyst

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH104626_1633493032
Salary S$2800 - S$3700 per month
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • Be involved in Analysis, Customer Interaction, and Investigations.
  • Incumbent is required to work closely together with the client's law enforcement teams that handle compliance workflows
  • This role would be closely working with client-based platforms to communicate with law enforcement agencies on compliance/non-compliance matters

Job Requirements:

  • Minimum Diploma Holder in Business / Administration / or equivalent
  • 1 - 2 years of customer service experience, exposed to high operational KPIs/SLAs
  • Flexible and quick learner, able to adapt to continuously evolving changes at client project
  • Excellent soft skills: Self-Confidence, Dealing with Complexity
  • Demonstrate speed at carrying out tasks, agility, critical-thinking, and problem-solving skills, ability to learn quickly
  • Self-driven with attention to detail and follow-through to closure of issues
  • Ability to multi-task and work under pressure in a fast-paced environment
  • Candidates with operational excellence experience would be advantageous

Bernice Mae Nocum Rallonza EA License No. 02C3423 Personnel Registration No. R1442141

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