Customer Service Analyst (ANZ Hours)

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH85204_1580190300
Salary S$3500 - S$4200 per month + BONUS
Consultant Name Siti Suhara Binte Kames
Consultant Email siti.suhara@manpower.com.sg
Consultant Contact No. 62328809
EA License No. 02C3423
Consultant Registration No. R1548454

We are looking to hire a customer service analyst for our client whose product impacts the lives of billions daily. This role sits in the APAC regional office, with excellent growth and development opportunities but will be managing the ANZ portfolio. You will be working from 5:30am to 2:30pm to accommodate the Australia and New Zealand timing.

Ideally, the candidate should come from a customer service (order management) or sales support background, with proven experience in improving processes and increasing efficiency and effectiveness of supply chain.

Job Scope:

  • Administer sales enquiries, sales invoices, PO & quotations
  • Expedite order and follow up with vendors for overdue & shipment discrepancy
  • Management of 3PL for KPI delivery
  • Leads Root Cause Analysis on order and cash related incidents
  • Develop and improve continually on a proactive approach to Customer Service through a data driven approach



Requirements:

  • Minimally Diploma holder, preferably in Finance, Supply Chain or Engineering, OR relevant fields
  • 3-5 years of experience handling order to cash, customer service with a strong attention to detail
  • Proficiency in MS Excel for analysis, and SAP will be a bonus
  • Strong problem solving skills
  • Strong command of English
  • No issue to commit to working hours



What you can look forward to:

  • Strong matrix organization with proven career development opportunities for employees
  • Continuous coaching and mentorship from people who are passionate about what they do
  • Work culture that encourages ownership and leadership
  • Excellent benefits package that allows you to Excel@Work



Interested candidates may send in their resumes to siti.suhara@manpower.com.sg, including the following information:
1. Last drawn and expected salary
2. Notice Period

Please note that only shortlisted candidates will be notified.

Siti Suhara Binte Kames, R1548454

Manpower Staffing Services (S) Pte Ltd, 02C3423

Siti Suhara Binte Kames EA License No. 02C3423 Personnel Registration No. R1548454

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