Customer Service & Logistics Manager / 9-12 months contract (Re

Location Singapore, Singapore
Discipline Transportation, Logistics & Supply Chain
Job Reference BBBH86805_1581585211
Salary S$7000 - S$10000 per month
Consultant Email
EA License No. 02C3423

Our client is a British-Dutch multinational consumer goods company with products including food, beverages, cleaning agents and personal care products in around 190 countries.

Job Description

  • Defining service/fulfilment strategy for all customers (MTF vs. MTO)
  • Ensure stock availability in line with the defined service strategy
  • Work with Service Provider to ensure all back-end processes in 'Order to Deliver' are managed seamlessly
  • Ensure accuracy in order processing and invoicing.
  • First point of contact for all customers for supply chain related issues
  • On-boarding of new customers wrt supply chain processes.
  • Provide inputs to planning team for customer and order prioritization
  • Handle exceptional orders and less than lead time orders
  • Review and process all Supply Chain related claims (damages, demurrage/detention, returns, refusals, etc.)
  • Lead investigation to understand root causes and develop corrective action plans.
  • Building segmented supply chain solutions for different verticals based on unique nature of each business
  • Drive automation in the 'Order to Deliver' process
  • Design and drive a 'Customer Connect Program' to improve customer experience and satisfaction.

Job Requirement

Additional Information

  • Location: Mapletree Business City
  • Working Days and Hours: Monday to Friday, 9am to 6pm
  • Commencement Date: Immediate

Please state the following in your updated CV (with a recent photo attached):

  • Reason for leaving each past employment
  • Current and expected salaries
  • Notice period

Lyn, Yee Chen Fu EA License No. 02C3423 Personnel Registration No. R1110796

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