Customer Service Assistant (Bus CCTV / Software / System)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH139182_1718427354
Salary S$2000 - S$2400 per month
Consultant Name Teh Hui Tian, Zoe
Consultant Email [email protected]
Consultant Contact No. 6232 5252
EA License No. 02C3423
Consultant Registration No. R2089915

Job Responsibilities:

  • Making and receiving customer inquiry calls
  • Handling customer complaints and collecting customer feedback
  • Responding to customer reviews
  • Support software training and software installation with customer
  • Intervention driver fatigue cases for commercial bus & SME companies
  • Assist in the retrieval of camera footage for customers
  • Prepare usage report for sales team for grants claim
  • Prepare telematic reports for customers to improve driver behaviours and help reduce accident cases
  • Data analytics for software and product accuracy
  • Back-end QC check for new vehicle installation project
  • Observe & monitor for server performance
  • Arrange CCTV installation or maintenance booking with the customer

Job Requirements

  • Interpersonal and customer service skills
  • Analytical and problem-solving skills
  • Multitasking and organizational skills

Teh Hui Tian, Zoe EA License No. 02C3423 Personnel Registration No. R2089915

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