Customer Service Associate (Contact Centre)| Perm

Location Singapore
Discipline Banking & Finance
Job Reference BBBH100636_1623410692
Salary Negotiable
Consultant Name Charmane Castillo Lalog
Consultant Email charmane.lalog@manpower.com.sg
Consultant Contact No. 6232 8801
EA License No. 02C3423
Consultant Registration No. R1767650


Responsibilities:

  • Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
  • Respond to customers' queries and concerns with the aim of achieving first call resolution.
  • Follow up promptly with customers to resolve issues
  • Provide customers' feedback to respective business partners to improve customer experience



Requirements:

  • Diploma holder with minimum working experience in a call centre/contact centre environment
  • Has a passion for customer service
  • Able to work in a team
  • Able to commit to a rotating shift work


Interested candidates may send in their resume and cover letter directly to:
Lalog Charmane Castillo | EA License No. 02C3423 | Personnel Registration No. R1767650

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with Charm at charmane.lalog@manpower.com.sg
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit
https://www.manpower.com.sg/privacy-policy

Charmane Castillo Lalog License No. 02C3423 Personnel Registration No. R1767650

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy