Customer Service | Bank | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH129612_1693214137
Salary S$2800 - S$3200 per month
Consultant Email aaron.tan@manpower.com.sg
EA License No. 02C3423


Job Description:

  • Handle customers enquiries when approached
  • Ensure over-the-counter transactions are handled effectively and efficiently
  • Ensure customer requests and query in an efficient and accurate manner
  • Handle customer transactions accurately and timely
  • Handle customer enquiry on banking products and services efficiently
  • Deliver prompt and outstanding services to Wealth customers
  • Ensure wait time are met daily in serving walk in customers in the teller room
  • Adherence to Bank's regulatory, compliance and internal audit requirements
  • General support to the service team after the closing and balancing of the tills at day end
  • Administration work- daily filing of documents and other administration support


Requirements:

  • Minimum Diploma in any discipline
  • 2 years of experience in related field.
  • Well-groomed and possess a pleasant disposition
  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Excellent communication and interpersonal skills.
  • Ability to understand issues and appropriately escalate to Management in a timely manner

Aaron Tan Mok Yee EA License No.: 02C3423 Personnel Registration No.: R22109226

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