Customer Service (Call Center) | Bank | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH139351_1719215960
Salary S$3000 - S$4000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email [email protected]
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope

  • Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
  • Able to understand customer needs and provide appropriate solutions and attention.
  • Identify cross-sell opportunities during customer interaction.
  • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
  • Solicit customers' feedback and identify problem trends for improvement actions.

Job Qualifications

  • Minimum ITE Nitec holders with at least 1 year call center experience.
  • Possess high-quality customer service skills and a professional communication style.
  • Candidates with no experience are open to apply.
  • Able to commit to Staggered Shift Schedule (with shift and transport allowance)
  • Shift pattern (inclusive of weekend and public holidays):
    • Morning shift - 8am to 5pm, 9am to 6pm, 10am to 7pm, 11am to 8pm
    • Afternoon shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
    • 1 weekday off, 1 weekend off
  • Location: Changi or Jurong

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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