Customer Service (Call Center) | Contract | 24/7 Shifting

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH129767_1692683490
Salary S$2500 - S$3000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope

  • Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat
  • Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
  • Guide callers in navigating the client website and using the available services
  • Gather customer feedback and sentiments and escalate to the relevant parties for further actions
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Maintains and improves service level quality by adhering to standards and guidelines
  • Handle ad hoc duties as required

Job Qualifications

  • Minimum O' Level education
  • Minimum 12 months of call center environment
  • Experience in dealing with Public, Government/IMDA/GovTech Contact Centre/Service Desk agents
  • Able to multitask - Logging tickets, checking KBs while on the call
  • Fast paced environment (gauge the number of calls handle per day)
  • 44 hours per week, able to work rotating shift hours including weekends and public holidays
  • Open for candidates looking for Night shift only

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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