Customer Service | Call Center (Shift base) Bank

Location Singapore
Discipline Banking & Finance
Job Reference BBBH133352_1699250777
Salary Negotiable
Consultant Email aaron.tan@manpower.com.sg
EA License No. 02C3423



Job Descriptions:

  • Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services inquiries.
  • Provide one-stop customer services across all channels of communications
  • Identify cross-sell opportunities during customer interaction
  • Meet Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliance for all customers' requests
  • To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
  • Solicit customers' feedback and identify problem trends for improvement actions
  • Flexibility in work deployment when business needs arise
  • Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms


Requirements

  • Min GCE O levels or higher
  • Experience with customer service skills and a professional communication skills.
  • Shift pattern inclusive of weekend and public holidays (with shift allowance) :
  • AM shift - 7am to 4pm, 8am to 5pm, 9am to 6pm
  • PM shift - 2pm to 11pm, 3pm to 12midnight
  • 1 weekday off, 1 weekend off


Aaron Tan Mok Yee EA License No.: 02C3423 Personnel Registration No.: R22109226

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