Customer Service (Contact Center) | Bank | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH110814_1673343889
Salary Negotiable
Consultant Name Hibah Bakhtavar
Consultant Email hibah.bakhtavar@manpower.com.sg
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R21103109


Key Accountabilities & Responsibilities






  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Responding promptly to customer inquiries on general and transactional enquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer requests.
  • Customer outreach to encourage the use of digital services.
  • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
  • Collaborate with stakeholders to resolve all customer queries and requests.
  • Able to multi-task while communicating with customers and toggle between system
  • application screens in a fast-paced environment.
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.
  • Operating Hours are from 8:30am - 8:30pm(8.5hours), on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
  • Shift hours mentioned below
    (1) 8.30am-6pm
    (2) 8.45am-6.15pm
    (3) 10am-7.30pm
    (4) 11am-830pm


Requirements






  • Min GCE O levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply


Interested candidates may send their resume and cover letter directly to Hibah.Bakhtavar@manpower.com.sg ,stating the position as the subject title in the email.
Hibah Bakhtavar |EA License No. 023423 | Personnel Registration No. R21103109






Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109

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