Customer Service (Contact Center) Bank l Up to $3800

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH114587_1654058488
Salary S$3000 - S$3800 per month
Consultant Name Rupa Kankariya
Consultant Email rupa.kankariya@manpower.com.sg
Consultant Contact No. 65515317
EA License No. 02C3423
Consultant Registration No. R1441955

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Responding promptly to customer inquiries on general and transactional enquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer requests.
  • Customer outreach to encourage the use of digital services.
  • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
  • Collaborate with stakeholders to resolve all customer queries and requests.
  • Able to multi-task while communicating with customers and toggle between system
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.
  • Operating Hours are from 8:30am - 8:30pm(8.5hours), on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.
  • Shift hours mentioned below
    (1) 8.30am-6pm
    (2) 8.45am-6.15pm
    (3) 10am-7.30pm
    (4) 11am-830pm


Requirements

  • Min GCE O levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply


Interested Applicants, please email your resume to rupa.kankariya@manpower.com.sg (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.
Rupa Kankariya
Personnel Reg No.: R1441955
EA License No.: 02C3423

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy