Customer Service, Contact Center (Part-time)

Location Singapore
Discipline Banking & Finance
Job Reference BBBH114767_1654739372
Salary Negotiable
Consultant Name Kezia Nathania
Consultant Email kezia.nathania@manpower.com.sg
Consultant Contact No. 6551 5583
EA License No. 02C3423
Consultant Registration No. R1660434


Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.

Key Accountabilities & Responsibilities

  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service
    delivery
  • To ensure accuracy and compliance for all customers' requests
  • To successfully cross sell the Bank's products and services
  • To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs
  • Flexibility in work deployment when business needs arise
  • Support and protect the company brand by creating positive discussions in the social media community
    and to ensure message consistency across the different online platforms

    Requirements
  • Minimum GCE 'O' levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply

    Others
  • Minimum 29 hours per week, min 4 hours per day, including weekdays and weekends
  • Shift timings:
  • PART-TIME

  • AM Shift - weekend off
  • 9:00 to 1:00 PM
  • 10:00 to 2:00 PM

  • PM Shift - weekend off
  • 6:00 to 10:00 PM
  • 7:00 to 11:00 PM

  • iFlexi Shift - one weekday, one weekend off
  • 6:00 PM to 10:00 PM
  • 10:00 AM to 2:00 PM

  • Training will be provided



Interested candidates may send in their resume and cover letter directly to kezia.nathania@manpower.com.sg (R1660434), stating the position as the subject title in the email.

Kezia Nathania | EA License No. 02C3423 | Personnel Registration No. R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Kezia Nathania License No.: 02C3423 Personnel Registration No.: R1660434

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy