Customer Service (Contact Centre) | Bank | Contract | Shift

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH109906_1668735819
Salary S$2500 - S$3800 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email gem.cabria@manpower.com.sg
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374


Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities



  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliance for all customers' requests
  • To successfully cross-sell the Bank's products and services
  • To adhere to professional standards of behavior & conduct when dealing with customers & fellow CSOs.
  • Flexibility in work deployment when business needs arise
  • Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms


Requirements


  • Min GCE O levels or higher
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply
  • Able to commit to Staggered Shift Schedule (with shift allowance)
  • Shift pattern:
    • AM shift - 7am to 4pm, 8am to 5pm, 9am to 6pm
    • PM shift - 2pm to 11pm, 3pm to 12midnight
    • 1 weekday off, 1 weekend off


Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.



Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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