Customer Service (Contact Centre) | Bank | Contract up to $3800

Location Singapore
Discipline Banking & Finance
Job Reference BBBH138289_1719565584
Salary S$3000 - S$4000 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email [email protected]
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Role Overview

To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.

Key Accountabilities & Responsibilities

  • To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
  • To ensure accuracy and compliance for all customers' requests
  • To successfully cross-sell the Bank's products and services
  • To adhere to professional standards of behaviour & conduct when dealing with customers & fellow CSOs.
  • Flexibility in work deployment when business needs arise
  • Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms

Job requirement

  • Min Diploma or Degree in any field
  • Possess high-quality customer service skills and a professional communication style
  • Candidates with no experience are open to apply
  • Able to commit to Staggered Shift Schedule (with shift allowance)
  • Shift pattern (inclusive of weekend and public holidays):
    AM shift - 8am to 5pm, 9am to 6pm, 10am to 6pm, 11am to 8pm
    PM shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
    1 weekday off, 1 weekend off

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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