Role Overview
To provide one-stop customer services across all channels of communications and to cross sell bank's products and services whenever the opportunity arises.
Key Accountabilities & Responsibilities
- To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
- To ensure accuracy and compliance for all customers' requests
- To successfully cross-sell the Bank's products and services
- To adhere to professional standards of behaviour & conduct when dealing with customers & fellow CSOs.
- Flexibility in work deployment when business needs arise
- Support and protect the company brand by creating positive discussions in the social media community and to ensure message consistency across the different online platforms
Job requirement
- Min Diploma or Degree in any field
- Possess high-quality customer service skills and a professional communication style
- Candidates with no experience are open to apply
- Able to commit to Staggered Shift Schedule (with shift allowance)
- Shift pattern (inclusive of weekend and public holidays):
AM shift - 8am to 5pm, 9am to 6pm, 10am to 6pm, 11am to 8pm
PM shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
1 weekday off, 1 weekend off
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547
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