Job Scope:
Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
Primary responsibilities are focused on customer contact, not transaction processing
Job Qualifications:
With at least O' level educational background or equivalent
With minimum 1 year experience in the contact center or customer service-related industry
Exceptional writing skills
Customer-centric focus
Experienced with case management
Ability to work efficiently and effectively independently.
Must be comfortable performing shift work (between 8am to 10pm) and must be able to work weekends/public holiday on rotating schedule
Working experience in Contact Centre is a plus
Work location: Commonwealth
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160
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