Customer Service (Email Support) | Contract | Commonwealth

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH131837_1694589008
Salary S$2500 - S$3000 per annum
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160

Job Scope

  • Provide support for resolution of customer problems, incidents, issues, requests and queries raised via email
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Primary responsibilities are focused on customer contact, not transaction processing
  • Work closely with the Helpdesk Lead and assist with other admin tasks as and when required

Job Qualifications:

  • With at least O' level educational background or equivalent
  • With minimum 1 year experience in the contact center or customer service-related industry
  • Exceptional writing skills
  • Customer-centric focus
  • Experienced with case management
  • Ability to work efficiently and effectively independently
  • Must be comfortable performing shift work (between 8am - 8pm) and must be able to work weekends/public holiday on rotating schedule

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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