Job Scope

• Provide support for resolution of customer problems, incidents, issues, requests and queries raised via email
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
• Primary responsibilities are focused on customer contact, not transaction processing
• Work closely with the Helpdesk Lead and assist with other admin tasks as and when required

Job Qualifications:

• With at least O' level educational background or equivalent
• With minimum 1 year experience in the contact center or customer service-related industry
• Exceptional writing skills
• Customer-centric focus
• Experienced with case management
• Ability to work efficiently and effectively independently
• Must be comfortable performing shift work (between 8am - 8pm) and must be able to work weekends/public holiday on rotating schedule

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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