Customer Service Email Support (Part time) | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH117846_1659586209
Salary Up to S$12 per hour
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job Scope

  • Provide email support to user queries, incidents, issues, requests based on tickets raised
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Escalate cases and close resolved cases within the required SLAs/KPIs



Job Qualifications:

  • Possesses a minimum N' level certificate or equivalent
  • Experience in a call center or using CRM system is a plus
  • Must possess high quality customer service skills and a professional communication style
  • Willing to be trained
  • Ability to multi-task, prioritize, and manage time effectively
  • Work Hours: bet ween Monday - Friday | 8:30am - 5:30pm

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy