Responsibilities

• Manage order processing, including the generation of invoices and credit/debit notes.
• Prepare and handle shipping documentation, such as Letters of Credit,
• Coordinate shipment arrangements by liaising with third parties, providing shipping documents to both customers and nominated forwarders for export declarations.
• Respond to customer inquiries regarding deliveries, stock availability across various plants, and provide production lead times.
• Address customer complaints by coordinating with QA, Purchasing, Planning, Logistics, and internal factories; process replacement orders or issue credit notes for valid claims.
• Expedite and monitor shipments to ensure timely delivery to customers.
• Track outstanding orders and provide regular status updates to customers, including notifications of any potential delays.

Requirements

• Minimum Diploma in any discipline, with a preference for Supply Chain Management.
• 2 years of relevant experience in Customer Service, ideally within the sales, manufacturing, or logistics sectors

Xavier, Jianwei Wang EA License No. 02C3423 Personnel Registration No. R1433917

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