Customer Service Executive (Crosstrade / East / $3000)

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference Claudia_1554426281
Salary Negotiable
Consultant Name Claudia Kueh Kee Jinq
Consultant Email claudia.kueh@manpower.com.sg
Consultant Contact No. 62328816
EA License No. 02C3423
Consultant Registration No. R1880247

Job Responsibilities:

  • Handle customer's enquiries/feedback on a timely manner
  • Ensure compliance with customer's Standard Operating Procedures and Internal KPI
  • Co-ordinate and check to ensure accuracy in documentation and invoicing (Example: BL, AWB, Invoice & Packing List, COA)
  • Liaise & co-ordinate with overseas partners / customers / inter-department to ensure smooth delivery of shipments
  • Knowledge of DG cargo, preferable in USA/Europe trade
  • Responsible for closing of files every month
  • Good customer service skills
  • Tactful in communication/email correspondence with people from all levels & countries

Requirement:

  • At least a Diploma in logistics/supply chain or equivalent
  • Minimum 3-5 years of experience in freight forwarding (airfreight, seafreight & preferable with land experience) is required for this position
  • Possess excellent communication and interpersonal skills

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247