Job Responsibilities:

• Handle customer's enquiries/feedback on a timely manner
• Ensure compliance with customer's Standard Operating Procedures and Internal KPI
• Co-ordinate and check to ensure accuracy in documentation and invoicing (Example: BL, AWB, Invoice & Packing List, COA)
• Liaise & co-ordinate with overseas partners / customers / inter-department to ensure smooth delivery of shipments
• Knowledge of DG cargo, preferable in USA/Europe trade
• Responsible for closing of files every month
• Good customer service skills
• Tactful in communication/email correspondence with people from all levels & countries

Requirement:

• At least a Diploma in logistics/supply chain or equivalent
• Minimum 3-5 years of experience in freight forwarding (airfreight, seafreight & preferable with land experience) is required for this position
• Possess excellent communication and interpersonal skills

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247