Customer Service Executive (Fulfillment Centre/Up to $3500)

Location Singapore
Discipline Internet and E-Commerce
Job Reference BBBH107293_1641199722
Salary S$2800 - S$3500 per month + VB
Consultant Name Tay Tong Fang Nicole
Consultant Email nicole.tay@manpower.com.sg
Consultant Contact No. 62328816
EA License No. 02C3423
Consultant Registration No. R1546889


Fulfilment Operations

  • To handle all incoming calls from clients' inquiries and transfer calls to internal departments.
  • To reply and resolve all assigned Freshdesk tickets timely including escalating operations related issues/queries to operations team and revert to clients accordingly.
  • To process all assigned return parcels timely.
  • To initiate onboarding of new clients, as well as coordinate closely with Sales and Operations team on the new clients' onboarding sessions, if required.
  • To process and coordinate self-pick up deliveries closely with and/or for clients.
  • Prepare international deliveries.
  • Filing of delivery orders and invoices.
  • Check and replenish weekly warehouse water supply.


Gateway Operations

  • Monitor, response and resolve all Live Chats/Inquiries on Products, Orders, and Refunds & Returns/Exchanges across multiple eCommerce platforms to ensure that all customers' queries and expectations are well managed.
  • Gateway PO, DO, invoice processing, uploading, data entry and filing.
  • Assist in general administrative duties and/or ad-hoc issue.



Requirements

  • Min O level with at least 1 year of working experince in eCommerce, operations and/or customer service
  • Well-versed in MS Office and Google applications, mandatory to know basic Excel
  • Open to work in warehouse environment



Interested Applicants Please send your updated resume to nicole.tay@manpower.com.sg



Tay Tong Fang Nicole (R1546889)
Manpower Staffing Services (S) Pte Ltd
EA Licence No. 02C3423

Tay Tong Fang Nicole License No. 02C3423 Personnel Registration No. R1546889

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