Customer Service Executive (Fulfillment Centre/Up to $3500)

Location Singapore
Discipline Internet and E-Commerce
Job Reference BBBH107293_1641199722
Salary S$2800 - S$3500 per month + VB
Consultant Name Tay Tong Fang Nicole
Consultant Email
Consultant Contact No. 62328816
EA License No. 02C3423
Consultant Registration No. R1546889

Fulfilment Operations

  • To handle all incoming calls from clients' inquiries and transfer calls to internal departments.
  • To reply and resolve all assigned Freshdesk tickets timely including escalating operations related issues/queries to operations team and revert to clients accordingly.
  • To process all assigned return parcels timely.
  • To initiate onboarding of new clients, as well as coordinate closely with Sales and Operations team on the new clients' onboarding sessions, if required.
  • To process and coordinate self-pick up deliveries closely with and/or for clients.
  • Prepare international deliveries.
  • Filing of delivery orders and invoices.
  • Check and replenish weekly warehouse water supply.

Gateway Operations

  • Monitor, response and resolve all Live Chats/Inquiries on Products, Orders, and Refunds & Returns/Exchanges across multiple eCommerce platforms to ensure that all customers' queries and expectations are well managed.
  • Gateway PO, DO, invoice processing, uploading, data entry and filing.
  • Assist in general administrative duties and/or ad-hoc issue.


  • Min O level with at least 1 year of working experince in eCommerce, operations and/or customer service
  • Well-versed in MS Office and Google applications, mandatory to know basic Excel
  • Open to work in warehouse environment

Interested Applicants Please send your updated resume to

Tay Tong Fang Nicole (R1546889)
Manpower Staffing Services (S) Pte Ltd
EA Licence No. 02C3423

Tay Tong Fang Nicole License No. 02C3423 Personnel Registration No. R1546889

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