Customer Service Executive | Insurance| Permanent

Location Singapore
Discipline Banking & Finance
Job Reference BBBH138707_1716892166
Salary S$3000 - S$3500 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Jobs scopes

  • Handle post sales inbound and outbound calls and provide necessary assistance to customers on policy maintenance matters (eg. Endorsements, Cancellations, Payments, Complaints, etc)
  • Using simple, clear and concise words to communicate effectively with customers
  • Ability to understand customers' needs and provide appropriate solutions and attention
  • Manage all enquiries and requests according to our policies and procedures (strive for first call resolutions)
  • Effectively handle customers' concerns and complaints and strive to resolve situations to customers' satisfaction
  • Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
  • Encourage customers to provide feedback from their experiences
  • Ensure that feedback relating to products and services is escalated to relevant parties and documented within systems
  • Actively participate in process improvement sessions, providing constructive feedback and suggestions
  • Work towards the team's objectives and demonstrate commitment to achieve business targets and personal goals
  • Assist in any other assignments/duties as and when required.

Job requirement

  • Possess Diploma/Degree qualification or equivalent
  • At least 2 years of Customer Service experience
  • Excellent phone and verbal communication skills along with written communications
  • Demonstrated ability to manage own workload and effectively prioritize activities
  • Must have Insurance Certificates (BCP & PGI)

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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