Job Responsibilities:

• Handle all incoming calls from customers and provide First Call Resolution
• Attend to all Live Chat queries pertaining to products, orders, refund, and exchange across different eCommerce platforms
• Monitor online orders and fulfilment, ensure inventory levels are sufficient to meet the needs and demands
• Response to ticket enquiries and offer necessary solutions to close the case
• Liaise with external clients and internal team to resolve any issue arise
• Work with Third Party Logistics partner on daily collections, locate missing parcels, shipment processes, and parcel damage
• Prepare global deliveries and arrange shipment
• Coordinate new client's initial onboarding, filing for delivery orders and invoices
• Support financial reconciliation by providing necessary billing, credit note, debit note, billing dispute and claims to the relevant teams

Job Requirements:

• Minimum a Diploma in Business Studies or similar field
• At least 1 year working experience in Customer Service or any similar role
• Excellent communication skills, PC literate and a team player

Other Information:

• Location: Boon Lay
• Standard working hours
• Salary up to $3200 + Bonus

Interested applicants please share your updated resume to cayenne.liang@manpower.com.sg or click on "Apply Now" button.

Liang Kai Yan Cayenne (R1874693)
Manpower Staffing Services (S) Pte Ltd
EA License No. 02C3423

Liang Kai Yan, Cayenne License No.: 02C3423 Personnel Registration No.: R1874693

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