Customer Service Executive (Logistics/E-commerce)

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH107304_1637118761
Salary S$2500 - S$3500 per month + Bonus
Consultant Email
EA License No. 02C3423

Job Responsibilities:

  • Handle all incoming calls from customers and provide First Call Resolution
  • Attend to all Live Chat queries pertaining to products, orders, refund, and exchange across different eCommerce platforms
  • Monitor online orders and fulfilment, ensure inventory levels are sufficient to meet the needs and demands
  • Response to ticket enquiries and offer necessary solutions to close the case
  • Liaise with external clients and internal team to resolve any issue arise
  • Work with Third Party Logistics partner on daily collections, locate missing parcels, shipment processes, and parcel damage
  • Prepare global deliveries and arrange shipment
  • Coordinate new client's initial onboarding, filing for delivery orders and invoices
  • Support financial reconciliation by providing necessary billing, credit note, debit note, billing dispute and claims to the relevant teams

Job Requirements:

  • Minimum a Diploma in Business Studies or similar field
  • At least 1 year working experience in Customer Service or any similar role
  • Excellent communication skills, PC literate and a team player

Other Information:

  • Location: Boon Lay
  • Standard working hours
  • Salary up to $3200 + Bonus

Interested applicants please share your updated resume to or click on "Apply Now" button.

Liang Kai Yan Cayenne (R1874693)
Manpower Staffing Services (S) Pte Ltd
EA License No. 02C3423

Liang Kai Yan, Cayenne License No.: 02C3423 Personnel Registration No.: R1874693

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