Customer Service Executive (Supply Management)

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH119203_1668131939
Salary Negotiable
Consultant Name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant Email
Consultant Contact No. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914

Customer Service Executive (Supply Management)

Role and Responsibilities:

  • Customer Accounts and Order book management - manage customer orders/changes in system according to established processes and procedures
  • Building and maintaining professional relationships with service providers and customers
  • First point of contact for order status, quotations, shipping information, customer inquiries and concerns
  • Resolve operational issues and respond to customer inquiries/requests with speed and professionalism
  • Review customers' orders regularly to keep them posted of their order status, work with service providers and other relevant stakeholders to ensure timely deliveries and all shipment arrangement to be made in an optimum manner
  • Acting as a liaison between customers, sales/engineers, service providers and organisation' factories regarding new, current, and future requirements
  • Ensure that all customers' complaints and claims are well handled with appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Streamline and automate processes wherever possible
  • Apply and adhere to company standards, policies, and guidelines
  • Provide timely order management and KPI reports on regular basis
  • Assist immediate manager on team's KPI deep dive analysis, identify areas of improvement, make recommendations and drive for key actions & improvements
  • Review and keep CS process documentation up to date to ensure compliance
  • Any other ad-hoc duties assigned by immediate manager

Job requirement:

  • Diploma or Degree in Business or with related education/experience
  • Excellent interpersonal and communication skills
  • A matured and independent worker as well as a team player
  • Customer and service oriented, can-do attitude
  • Self- driven, meticulous and demonstrate a problem-solving mindset
  • Able to multi-task, prioritize, work/adapt to change under pressure and meet deadlines in a fast-paced environment with good sense of responsibility
  • Proactive, adaptable and open to learning new skills
  • Working experience within a logistics environment or with 3PL is a plus
  • Proficient in Microsoft Office applications, in particular MS Excel
  • Knowledge of Power BI, Power Automate and/or any other data analytics/automation tool is a plus

Interested applicants, please submit your resume to:
Abelene Marianne Kang Mrs Abelene Marianne Rozario R2089914
EA License No: 02C3423 Reg No: 199505951H

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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