Customer Service Officer

Location Singapore, Singapore
Discipline Call Centre & Customer Service
Job Reference Cris_1558687654
Salary S$2000.0 - S$2100 per month + AWS
Consultant Name Cristina Malabuyoc Malijan
Consultant Email cristina.malijan@manpower.com.sg
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547

Job Description:

  • Answer calls coming into the helpdesk
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Direct the customer to articulate the suspected fault through carefully designed questions
  • Identify the issue encountered by the customer and open the right support ticket in the system
  • Determine the solution based on the issue and details provided by customers
  • Understand the required skills and knowledge to resolve client's issue
  • Coordinate with maintenance support team to resolve clients' concern
  • Arrange appointment with the client for follow up
  • Monitor and follow up on all outstanding support ticket
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Preparation of reports
  • Identify and suggest possible improvements on procedures
  • Monitor and respond to all incoming security signals in accordance to established procedures
  • Candidates with Customer Service or helpdesk background are preferred

Interested candidates, please send us your updated resume in MS word format, stating your date of availability, current/last drawn salary & expected salary to : Cristina.malijan@manpower.com.sg or call 62328835 for a short discussion
(EA Lic. 02C3423 / Reg No. R1111547)

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547