Customer Service Officer | 24x7 schedule | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH113918_1663300195
Salary Negotiable
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • 1st level helpdesk to respond to calls
  • Provide first call resolution to users who called into the hotline which is public facing, advising on issues
  • Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
  • Perform outbound calls to users who leave callback
  • Handle emails as assigned by team leader
  • Handle responses via the Chatbot

Job Qualifications:

  • At least a GCE O level education or its equivalent and with at least 1-2 year experience in the contact center or customer service-related industry
  • Able to take stress of answering calls from members of public
  • Good communication verbal and written skills
  • Customer-centric focused
  • Experienced with case management
  • Ability to work efficiently and effectively independently
  • Must be comfortable performing shift work and/or weekends on rotating schedule

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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