Customer Service Officer

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH108929_1641291966
Salary S$3500 - S$3800 per month + Incentive Bonus
Consultant Name Pal-Ing Ernielyn Tizon
Consultant Email ernielyn.tizon@manpower.com.sg
Consultant Contact No. 6232 5249
EA License No. 02C3423
Consultant Registration No. R1100414


Job Summary:
The position will be responsible for managing, coordinating and processing all enquiries / orders to the complete satisfaction of the customers within the guidelines set by the company.
Job Description:

  • Process customers' orders and billing timely and precisely
  • Handle enquiries (via phone calls, faxes and emails) from customers and channel partners
  • Monitor and analyse backorder report and provide timely updates of order / delivery status to customers
  • Maintain and follow up of sales orders including standing orders, blanket orders and direct delivery orders
  • Maintain good documentation
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Process claim and return as well as generation of credit notes
  • Submit electronic invoices


Required Qualifications, Experience and Skills:

  • Diploma qualification in a Science or Business discipline
  • Minimum 5 years of customer service experience
  • Excellent communication and interpersonal skills
  • Excellent customer service and listening skills
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to work independently and as a team member


Interested applicants, please send your updated resume to ernielyn.tizon@manpower.com.sg
Shortlisted candidates will be notified. Thank you.

Pal-Ing Ernielyn Tizon EA License No.: 02C3423 Personnel Registration No.: R1100414

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