Customer Service Officer | Bank | 6 months contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH127967_1684206141
Salary Up to S$0.00 per annum
Consultant Name Aaron Tan Mok Yee
Consultant Email aaron.tan@manpower.com.sg
Consultant Contact No.
EA License No. 02C3423
Consultant Registration No. R22109226



Job Scope

  • Responding promptly to customer inquiries on general and transactional enquiries
  • Communicating with customers through various channels
  • Acknowledging and resolving customer requests
  • Customer outreach to encourage the use of digital services
  • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards
  • Collaborate with stakeholders to resolve all customer queries and requests
  • Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
  • Adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues



Job Qualifications

  • Diploma or Degree in Finance, Accounting, or any related field
  • At least 2 years of experience in a banking environment
  • Excellent verbal and written communication skills
  • Proficient in MS Office Suite
  • Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment
  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Location: Changi Business Park
  • Able to work on rotating shifts
    • 5-day work week (between Monday - Sunday and PH)
    • 8-hour work schedule between 8:30am - 8:30pm rotating shift hours

Aaron Tan Mok Yee EA License No.: 02C3423 Personnel Registration No.: R22109226

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