Customer Service Officer | Bank Branch (Up to 3.5k)

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH128460_1694419619
Salary Negotiable
Consultant Email aaron.tan@manpower.com.sg
EA License No. 02C3423


Responsibilities:

  • Attend to walk in customer and assist on customer enquiries
  • Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
  • Understands the customer and establishes needs to offer relevant products, services and solutions
  • Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
  • Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
  • Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
  • Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
  • Enhance customers' experience by introducing them to self-service banking channels that suit their needs
  • Meet all service standards and assigned targets at the individual and team levels


Requirement:

  • Diploma-holder
  • 1-2 years of relevant customer servicing experience
  • Good communication skills
  • Passion for problem-solving with the ability to identify root causes and pursue effective solutions
  • Resourceful and able to perform well during
  • Ability to exchange information in a clear and concise way

Aaron Tan Mok Yee EA License No.: 02C3423 Personnel Registration No.: R22109226

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