Customer Service Officer | Bank | Contract

Location Singapore
Discipline Call Centre & Customer Service
Job Reference BBBH136577_1709778409
Salary S$3000 - S$4000 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email carolyn.mendoza@manpower.com.sg
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


Job scope

  • Maintaining a positive, empathetic, and professional attitude toward customers.
  • Responding promptly to customer inquiries on general and transactional enquiries
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer requests.
  • Customer outreach to encourage the use of digital services.
  • Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
  • Collaborate with stakeholders to resolve all customer queries and requests.
  • To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
  • To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues



Job Qualifications

  • Diploma or Degree in Finance, Accounting, or any related field
  • At least 1 year of experience in a call center environment
  • Excellent verbal and written communication skills
  • Proficient in MS Office Suite
  • Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
  • Maintaining a positive, empathetic, and professional attitude toward customers
  • Location: Changi Business Park

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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